Cancellations:

• Free cancellation up to 24 hours before service

• Less than 24 hours: 50% charge
  

No-Show Policy:

• If our team arrives and cannot enter or no cleaning is needed, the full service fee is charged
  

🔁 Rescheduling Notice 

• You may reschedule free of charge if requested at least 24 hours in advance of your appointment. 

• Requests made less than 24 hours in advance may incur a $25 reschedule fee, as we’ve already reserved time and assigned staff for your cleaning.
  

⏱ Same-Day Reschedules 

• Same-day reschedules are not guaranteed and will depend on team availability.

• If no alternative time is available, the appointment may be considered a late cancellation.
  

Access Requirements: 

• Keypad codes, lockboxes, or key access must be provided before the scheduled clean 

• Failure to access property may result in a lockout fee
  

Damages & Claims:

• Any damages caused by our team will be promptly reported and resolved 

• We are fully insured and bonded
  

Guest Messes: 

• Excessive mess (trash, bodily fluids, pests, etc.) may incur a deep cleaning fee

• We will notify you immediately and provide documentation
  

Recurring Hosts:

• Ask us about discounted rates for recurring cleans (weekly, bi-weekly, or monthly)