Frequently Asked Questions

Do you provide your own cleaning supplies?

Yes, we bring our own eco-friendly supplies and equipment. If you prefer we use your supplies, just let us know in advance.

What if my guest checks out late?

We ask that guests check out by your listed time. If checkout is delayed, we may need to reschedule or charge a late access fee.

Can I request same-day or emergency cleanings?

Yes! Same-day cleanings are available based on availability and may incur a rush fee.

Can you report damage or restock items?

Absolutely. We’ll send photos of any visible damage and let you know if supplies are low.

Do you handle laundry?

Yes, we offer laundry services for linens/towels as an add-on. Be sure to include access to a washer/dryer or request off-site wash service.

How will I know the cleaning is complete?

You’ll receive a completion text or email with photos once the job is done.

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